JOL trusts that on this and on every occasion that you shop with us you will be delighted with your purchase. We do understand however that every now and again you may wish to return items. So here is our returns policy and some additional information you might find useful should you wish to return something to us. For more detailed information please visit Terms & Conditions.

1) The JOL “No Quibble” guarantee
We know that buying over the Internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee: if for any reason at all you are not happy with your purchase on receipt, then as long as you return it to us, unused, in it’s original condition along with it’s original packaging within 14 days then we will refund to you the full price you paid within 30 days of us receiving the returned item in it’s original condition. We regret that we will be unable to refund postage and packaging costs. Please note that JOL may refuse any return under its “if you’re happy, we’re happy” guarantee if said item is not returned in the condition it was supplied by us. For details as to how to return an item, please go to “returning a purchase” further down this page.

2) Faulty items
JOL manufacture and in import jewellery in 925 Sterling silver, 9 Carat and 18 Carat Gold. All items are quality checked prior to being offered for sale. However as is sometimes the case that faults can occur. We are happy to refund the price paid, repair or replace any item which develops a fault within 3 months of purchase. Please note that where an item is no longer stocked or where it is uneconomical to repair the item, then JOL may elect to repay the purchase price. Replacement items will be sent to you free of P&P charges. Alternatively we are happy to offer credit to the tune of the full purchase price for you to spend with us as you see fit. For details as to how to return an item, please go to “returning a purchase”, below.

3) Damaged goods
JOL will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused. Neither are we able to accept responsibility for goods damaged in transit.
Our returns policy in no way affects your statutory rights. Please visit our website Terms & Conditions pages for further information.

Returning a purchase

To enable us to deal with your returned item in an efficient manner we would appreciate it if you would follow the following steps:

1) Please email us at: info@jewelsoflondon.com to let us know that you wish to return an item. Please include a valid return email address or some other contact information; we will issue a reference number for the return which should be quoted on the returns form.

2) Click here to download the Returns Form and please print it out. Please note the reason for which you are returning the item. Should the item be faulty please give a full description of the fault.

3) If the item is being returned under our “No Quibble” 14 day guarantee, please include all original items of packaging.

4) Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are returned in similar conditions as they were dispatched to ensure they are not damaged in transit.

5) For your further protection we would suggest that all items are sent by the Post Office “Special Delivery” service. Please note that JOL cannot accept responsibility for damage or delay caused by the delivery service and that proof of posting will not be accepted as proof of delivery. The Post Office “Special Delivery” service includes insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item. Please note that the Post Office recommend that jewellery is NOT sent Recorded Delivery.

6) Please return the securely packaged item with the completed returns form to:

Returns at JewelsofLondon
PO Box 65811
EC1P 1NP
London
United Kingdom

7) We will notify you via email when we have received the item and also when we have processed your refund. Please note that refunds may only be made to the same credit card as that used for the purchase, refunds may take up to 30 days to process. Payments made by cheque or money order will be refunded in a like manner.